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How de999 Handles Your Personal Information

Your account data and payment details — including anything you share through JazzCash, Easypaisa or Raast — are handled with clear rules and no surprises. This policy tells you exactly what we collect, why we collect it, and what you can do about it.

Account data stays yoursJazzCash, Easypaisa, Raast payment context onlyNo data sold to third partiesYou can request access or deletionPakistan-eligible regions only
de999 How de999 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We keep your account data only as long as your account is active or as long as we need it for legal and operational purposes. Once those purposes are met, data is deleted or anonymised. Your rights include seeing what we hold, correcting it or asking us to erase it — and we aim to respond to those requests within a reasonable timeframe.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Unusual access from a new device triggers an additional confirmation step before entry is allowed.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your deposit method preference between JazzCash, Easypaisa and Raast. No tracking cookies are shared with advertisers.

Data Retention

Active account data is retained while your account remains open. If you close your account, we retain only what is required by applicable regulations, then delete the rest.

Your Rights

You can request a copy of your data, ask us to correct inaccurate details or request full deletion. Submit these through live chat or email with your account details included.

REACH PRIVACY SUPPORT

How to Contact Us About Your Data

If you want to access your data, request a correction or ask us to delete your account information, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your message is a data or privacy request so it gets routed to the right team without delay.

Team online

Live Chat

Open the chat widget on any page of de999. State your request clearly and include your registered account email so we can locate your profile.

Email Support

Send your privacy request to our support address. Include your account username and the specific action you need — access, correction or deletion.

Account Help Page

Log into your de999 account and navigate to the Help section. You can submit a data request form directly from your account dashboard.

Common Questions About Your Privacy on de999

Below are the questions we hear most often about how de999 manages your personal data, payment information and account privacy.

We collect your name, email address, mobile number and any wallet identifier you use for JazzCash, Easypaisa or Raast deposits. This is used strictly for account verification and payment processing.

We do not sell your data. We share it only with payment processors and fraud-prevention services as needed, or with authorities where required by applicable law in your region.

Contact us via live chat or email and specify that you are making a data access request. Include your registered account username so we can locate and prepare your data record.

Yes. Submit a deletion request through live chat, email or the Account Help page. We will process it in line with applicable legal retention requirements and confirm once it is complete.

We do not store full wallet credentials. Only transaction reference numbers and wallet identifiers are retained on our side, enough to match payments to your account — nothing more.

We use session and functional cookies only. You can disable or clear cookies through your browser settings. Turning off cookies may affect how your session and deposit preferences behave.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.